Abanikazi bamahhotela balwela ukunikeza izivakashi isipiliyoni esikhumbulekayo. Nakuba lokhu kusho amakamelo ahlanzekile, indawo enhle, izinsiza ezisezingeni eliphezulu kanye nabasebenzi abanenhlonipho, abanikazi bamahhotela kumele bajule futhi bathathe isinyathelo sokudala nokugcina indawo ephephile nephephile.
Izinkinga zesibopho ziyindaba ebaluleke kakhulu kubanikazi bamahhotela. Ukugcina abasebenzi nezivakashi bekude futhi bekude nezingozi ezingaba khona kumele kube yinto eza kuqala ukuze kugwenywe izimangalo zesibopho ezivela ngenxa yobudedengu. Lapho isisebenzi noma isivakashi silahlekelwa ngenxa yokwebiwa kwempahla yomuntu siqu, noma ukulimala komzimba noma ukufa ngenxa yokulimala noma ingozi, idumela lehhotela kanye nenzuzo yalo ephansi kungase kungaphinde kutholakale ezinkantolo ezibizayo kanye namaphrimiyamu omshwalense akhuphukayo. Njengoba unesibopho esikhulu kangaka emahlombe akho, izinyathelo zokuphepha ezivamile ziyinto ephansi futhi azikaze zibe yindlela engcono kakhulu.
Kudingeka uhlelo oluphelele lokuphepha oluhlanganisa izixazululo zobuchwepheshe bokuphepha ukuze kugcinwe izakhiwo ezibonakalayo kanye nezindawo ziphephile ngangokunokwenzeka. Ukulawula ukhiye we-elekthronikhi kuyisisombululo sobuchwepheshe bokuphepha esingabizi kakhulu esisetshenziswe ezindaweni zehhotela amashumi eminyaka. Uhlelo lokulawula ukhiye lwazisa umphathi wezokuphepha ngendawo yazo zonke izihluthulelo zesikhungo, ukuthi ubani okhipha izihluthulelo nokuthi zibuyiselwa nini. Ake sibheke izizathu ezintathu zokuthi kungani ubuchwepheshe bokuphepha kokulawula ukhiye bungavimbela izinkinga zesibopho sehhotela:
1. Ukulawula okubalulekile kukhulisa ukuzibophezela
Izinhlelo zokulawula izihluthulelo zihlinzeka ngezindawo zokuhlola zokuphepha kanye nolwazi phakathi kwabasebenzisi abagunyaziwe nababekiwe bezihluthulelo zesikhungo, futhi zihlinzeka ngomzila wokuhlola osheshayo. Abantu abagunyaziwe kuphela abanokufinyelela kuzihluthulelo ezihlelwe kusengaphambili abanikezwe zona, futhi lezi zihluthulelo kumele zibuyiselwe ekupheleni kweshifti. Izexwayiso nezexwayiso ze-imeyili zixwayisa abaphathi behhotela uma izihluthulelo sezidlulelwe yisikhathi noma uma kusetshenziswa amaphasiwedi abasebenzisi angavumelekile. Uma izihluthulelo zivikelwe futhi ziphathwa futhi abasebenzi bebhekene necala ngezenzo zabo, ingozi yokuba nesibopho iyancipha ngoba uhlelo lokulawula izihluthulelo luyakwazi ukuvimbela ukufinyelela ezindaweni zempahla yehhotela njengamakamelo omshini, amakamelo ezivakashi, izindawo zokugcina kanye namaseva ekhompyutha. Amakamelo lapho ubugebengu nokulimala kungase kwenzeke khona.
2. Ukulawula okhiye kudlulisa ulwazi lwesikhathi sangempela
Izixazululo zobuchwepheshe bezokuphepha zamahhotela ezingcono kakhulu zinganikeza, zixhumane futhi zixhumanise ulwazi ngokushesha eminyangweni yonke. Izinhlelo zokulawula ezibalulekile, uma zihlanganiswe nokulawula ukufinyelela nezinye izinhlelo zokuphepha, zinikeza isithombe esikhulu ngokushesha solwazi olubalulekile lwesikhathi sangempela oluvela endaweni. Nganoma yisiphi isikhathi, uhlelo lokuphepha oluhlanganisiwe luqinisekisa ukugeleza kwabantu nemisebenzi ngaphakathi kwesakhiwo nasemagcekeni. Izinhlelo zokuphepha zokulawula ukhiye ezihlanganisiwe kanye nokulawula ukufinyelela ziqoqa idatha ebalulekile nolwazi olunikeza izinzuzo zokuphepha nokuphepha ngokuvimbela noma ukunciphisa izehlakalo zokwephulwa kokuphepha ezingaba yingozi noma ezisongela impilo yezivakashi nabasebenzi behhotela. Isibonelo, uma okhiye bengabuyiselwa, uhlelo olusebenzisanayo luzoxhumana futhi luvimbele abantu ukufinyelela esakhiweni kuze kube yilapho okhiye bebuyiselwa.
3. Ukulawula okubalulekile kunciphisa ubungozi futhi kuphatha izimpahla
Ukunciphisa nokususa ingozi yezinsongo zangaphakathi nezangaphandle kudinga abaphathi bezokuphepha ukuthi "bahlale beshiya itshe lingashintshi" ekuphenduleni ubuthakathaka obungaba khona nokwengeza izixazululo zokuphepha ezifanele nezinobuciko. Izinsongo zangaphakathi nezangaphandle ziyingxenye yezinselelo amaqembu ezokuphepha abhekene nazo, ezibandakanya ukwephulwa kwedatha, ukucekelwa phansi, ubuphekula, ukugqekezwa kwamakamelo, ukushiswa kwempahla kanye nokwebiwa. Ukuze kuvinjelwe ukufinyelela ezintweni ezibucayi njengezinto zokukhipha imali, ihadiwe yekhompyutha noma ama-safe, ukuqinisekiswa kwezinto eziningi kungafakwa ohlelweni lokulawula izikhiye ukuze okhiye abathile noma amasethi ezikhiye angakhishwa kuze kube yilapho ukungena okuphumelelayo okubili kuya kokuthathu kuqediwe futhi iziqinisekiso ziqinisekisiwe. Isibopho esingaba khona sincishiswa nalapho izimpahla ezifana nedatha yomuntu siqu kanye nabasebenzi zivikelwe ekulimaleni ngokunciphisa ukufinyelela ezindaweni ezibucayi neziyimfihlo zehhotela.
Izinhlelo zokulawula ezibalulekile ziyisisombululo sokuphepha esikhethwayo esikhulisa ukuzibophezela, ukuphepha, ukuphepha kanye nokuthobela imithetho yamahhotela nezinhlangano zokungenisa izihambi emhlabeni jikelele.
Isikhathi sokuthunyelwe: Juni-12-2023