Abanikazi bamahhotela balwela ukunikeza okuhlangenwe nakho kwezivakashi okukhumbulekayo.Nakuba lokhu kusho amagumbi ahlanzekile, indawo ezungezile enhle, izinsiza zesigaba sokuqala nezisebenzi ezinesizotha, abanikazi bamahhotela kufanele bembe bajule futhi bathathe isinyathelo sokudala nokugcina indawo ephephile nevikelekile.
Izinkinga zesikweletu ziyinkinga ephezulu kubanikazi bamahhotela.Ukugcina abasebenzi nezihambeli zingangeni futhi ziphuma endleleni engase ibe yingozi kufanele kube yinto ehamba phambili ukuze kugwenywe izimangalo zezikweletu ezivela ebudedengu.Lapho isisebenzi noma isivakashi silahlekelwa ngenxa yokwebiwa kwempahla yomuntu siqu, noma ukulimala emzimbeni noma ukufa ngenxa yokulimala noma ingozi, isithunzi sehhotela kanye nenzuzo eyisisekelo ingase ingaphinde ilulame ekumangaleleni okumba eqolo nasezinkokhelweni zomshwalense ezikhuphukayo.Njengoba unomthwalo wemfanelo omkhulu kangaka emahlombe akho, izinyathelo ezijwayelekile zokuphepha nokuvikeleka ziwukwehla ebhakedeni futhi azilokothi zibe yinketho efanelekile.
Uhlelo oluphelele lwezokuphepha oluhlanganisa izixazululo zobuchwepheshe bezokuphepha luyadingeka ukuze kugcinwe izakhiwo ezibonakalayo nezakhiwo ziphephile ngangokunokwenzeka.Ukulawula ukhiye we-elekthronikhi kuyisixazululo sobuchwepheshe bokuphepha esingabizi kakhulu esisetshenziswe ezindaweni zamahhotela amashumi eminyaka.Isistimu yokulawula ukhiye yazisa umlawuli wezokuvikela ngendawo yabo bonke okhiye besikhungo, okhipha okhiye nokuthi babuyiselwa nini.Ake sibheke izizathu ezintathu zokuthi kungani ubuchwepheshe bokuphepha obubalulekile bokulawula bungavimbela izinkinga zesikweletu sehhotela:
1. Ukulawula okubalulekile kukhulisa ukuziphendulela
Amasistimu okulawula abalulekile ahlinzeka ngezindawo zokuhlola ukuvikeleka kanye nolwazi phakathi kwabasebenzisi ababelwe nabagunyaziwe bokhiye besikhungo, futhi ahlinzeke ngomkhondo wokuhlola osheshayo.Abantu abagunyaziwe kuphela abakwazi ukufinyelela okhiye abahlelwe ngaphambilini abanikezwe bona, futhi laba khiye kufanele babuyiselwe ekupheleni koshintsho.Izaziso nezixwayiso ze-imeyili zixwayisa abaphathi behhotela uma okhiye bedlulelwe yisikhathi noma lapho kusetshenziswa amagama ayimfihlo abasebenzisi angavumelekile.Lapho okhiye bevikelekile futhi belawulwa futhi izisebenzi zithweswa icala ngezenzo zazo, ingozi yokuba nesibopho sezomthetho iyancishiswa ngoba uhlelo lokulawula oluyisihluthulelo luyakwazi ukukhawulela ukufinyelela ezindaweni zehhotela njengamagumbi ashintshwayo, amagumbi ezivakashi, izindawo zokugcina kanye namaseva ekhompyutha Amakamelo. lapho kungase kwenzeke khona ubugebengu nokulimala.
2. Ukulawula okubalulekile kuxhumana nolwazi lwesikhathi sangempela
Izixazululo ezingcono kakhulu zobuchwepheshe bokuphepha kwamahhotela zingahlinzeka, zixhumane futhi zixhume ulwazi ngokushesha kuyo yonke iminyango.Amasistimu okulawula abalulekile, lapho ehlanganiswe nokulawula ukufinyelela nezinye izinhlelo zokuphepha, ahlinzeka ngesithombe esikhulu ngokushesha solwazi olubalulekile lwesikhathi sangempela olwenzeka esizeni.Nganoma yisiphi isikhathi, uhlelo lwezokuphepha oluhlanganisiwe luqinisekisa ukuhamba kwabantu nemisebenzi ngaphakathi kwesakhiwo nezizathu.Ukulawula ukhiye okuhlanganisiwe nezinhlelo zokuphepha zokulawula ukufinyelela ziqoqa idatha ebalulekile kanye nolwazi olunikeza izinzuzo zokuphepha nokuvikeleka ngokuvimbela noma ukunciphisa izehlakalo zokwephulwa kwezokuphepha ezingaba yingozi noma zisongele izihambeli zehhotela nezisebenzi.Isibonelo, uma okhiye bengabuyiswa, isistimu esebenzisanayo izoxhumana yodwa futhi yenqabele abantu ngabanye ukufinyelela esakhiweni kuze kubuyiselwe okhiye.
3. Ukulawula okubalulekile kunciphisa ubungozi futhi kulawule izimpahla
Ukunciphisa nokuqeda ubungozi bezinsongo zangaphakathi nezangaphandle kudinga abaphathi bezokuphepha ukuthi "bahlale bengashiyi lutho" ekuphenduleni ubungozi obungase bube khona kanye nokwengeza izixazululo zokuphepha ezifanele nezinobuhlakani.Izinsongo zangaphakathi nangaphandle ziyingxenye yezinselelo amaqembu ezokuphepha abhekana nazo, ezibandakanya ukwephulwa kwedatha, ukucekelwa phansi kwempahla, ubushokobezi, ukugqekezwa kwamakamelo, ukushiswa kwempahla kanye nokweba.Ukuze uvimbele ukufinyelela ezintweni ezibucayi ezifana namathreyi emali, izingxenyekazi zekhompuyutha noma izisefo, ukuqinisekiswa kwezinto eziningi kungahlelwa ohlelweni lokulawula ukhiye ukuze okhiye abathile noma amasethi okhiye bangakhululwa kuze kuqedwe ukungena okubili kuya kokuthathu okuyimpumelelo kanye nemininingwane yokuqinisekisa. .Isikweletu esingase sibe khona siyancishiswa lapho izimpahla ezifana nedatha yomuntu siqu kanye nezisebenzi zivikelwe ekulimaleni ngokukhawulela ukufinyelela ezindaweni ezibucayi neziyimfihlo zehhotela.
Amasistimu okulawula abalulekile ayisixazululo esithandwayo sokuvikela esenza kube sikhulu ukuziphendulela, ukuphepha, ukuvikeleka nokuthobela amahhotela nezinhlangano zezokuvakasha emhlabeni wonke.
Isikhathi sokuthumela: Jun-12-2023